Frequently Asked Questions

1.  How do I contact you?
You can either email us at info@premierblinds.com or call us at
1-800-4blinds (1-800-425-4637)

2.  Do you charge for shipping?  
If your products are all under 96" there is no additional shipping charge.
Products over 96” will incur additional freight charges. Please call our customer service department for details and an estimate.

3.  Do you have catalogs or brochures?
Our website is our online catalog. We try our best to make all of the information for our products available on our web site. If you require some information that is not available on our website, please contact our customer service.

4.  Can I return the blinds I purchased?  
Because all of our products are custom made they cannot be returned except for warranty repairs. Orders cannot be cancelled or modified once production has begun. When you follow our instructions we guarantee your blinds will fit perfectly. We understand that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to you.

If you make an error in measuring or ordering please contact us. Depending on the type of error, you may return the product to the factory for alteration or we will have it remade at a discount. You are responsible for all shipping charges.

5.  What if I measure something incorrectly? 
We certainly will do whatever we can to assist you with your mis-measured  blinds. Sometimes, if the measurement is only slightly off it can be resized at a nominal fee (sometimes free, except for shipping) - this depends entirely on how far off and what type of blind or shade it is. Please contact our customer service for assistance.

6.  What if my blinds are damaged during shipping?  
Inspect your merchandise as soon as you receive your order and notify premierblinds.com immediately if the merchandise has been damaged during the shipping process. Also, please check to make sure that the products received are exactly the same as you ordered.

If you notify premierblinds.com that the merchandise has been damaged during the shipping process within 7 days of the date that the merchandise is delivered to you, premierblinds.com will have the damaged merchandise either repaired or replaced at no additional cost to you.

If you do not notifypremierblinds.com that the merchandise has been damaged or made incorrectly within this period, premierblinds.com will not be responsible to repair or replace the merchandise.
 
7.  Are the colors of your products exact?
Although we have tried to portray the colors as accurately as possible, we are unable to guarantee that what you see on your computer monitor will be an exact match.

If in doubt, contact our customer service department via email at info@premierblinds.com or via telephone 1- 8004blinds for color information. We also offer free samples for most of our products.

Please note, due to the variances in the wood's natural color, grain, etc. each dye lot will vary for any of the stained wood products. Although these variances are considered minimal, there is no way to assure the exact color of stained wood blinds.

We strongly recommend that you order all of your blinds at the same time to ensure they are manufactured from the same dye lot and will match one another. Natural woods also vary in dye lots. Sample colors may also vary slightly as our samples may come from different dye lots than the blinds you receive from the factory.

8.  What methods of payment do you accept? 
We accept MasterCard, Visa, Discover, E-Check and premierblinds.com consumer financing.

9.  How long will it take to receive my order?  
All orders are shipped as soon as they are completed. These times vary from product to product. If you ordered more than one brand they may arrive on different days depending on the factory's production time and distance from your home or business.

Generally, production time is approximately 3 business days and shipping via FedEx Ground or UPS Ground is approximately 7 - 10 business days.

10.  Do you charge taxes?
We charge tax for orders in the state of Michigan only.

11.  Can I change or cancel my order?  
Cancellations and changes in orders can only be made for a period of 12 hours after your online order is finalized. This is due to the fact that all of  our products are custom-made to your exact specifications. We are committed to delivering your new window treatments as soon as possible. Unless there is a delay in placing your order because we need additional information from you, an order placed by you today, will normally begin production the following morning.
All cancellations and changes made during this 12 hour period will be subject to a 15% manufacturer’s restocking charge.premierblinds.com will refund your money minus the manufacturer’s restocking charge.
Under no circumstances will premierblinds.com either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 12 hour period.

12.  Where do you ship?
We ship across the continental US.
 
13.  When do you charge my credit card?  
Since all of our products are custom made the credit card is charged before the order is placed into production. This usually happens within 12 hours of placing your order.

14.  How secure is my credit card online?
Protecting your personal data is an important matter we take seriously.  For online transactions, premierblinds.com utilizes Authorize.net technology that is a secure gateway that encrypts your credit card number and other private information. 

As an added precaution, your credit card number is deleted from our database once your order is processed. We take every measure possible to ensure that your personal data is protected against loss and unauthorized access.

15.  Will I receive an order confirmation?  
Yes, you will receive an email confirmation of your order at the email address you provide. Please make sure that you thoroughly look over your order for accuracy.

Remember, orders cannot be cancelled or returned for any reason once within 12 hours after placing your order. It is important that you enter the correct email address. If you have not received anything within 24 hours please contact our customer service department at info@premierblinds.com or by phone at 1800-4-blinds (1800- 425-4637).

16.  Do you share any of my personal information?
premierblinds.com recognizes the importance of protecting the privacy of all information provided by customers of the premierblinds.com web site. We created the following policy guidelines with a fundamental respect for our users´ right to privacy to guide our relationships with our customers.

Information Collected by premierblinds.com:
When users request pages from our server, our Web server automatically collects some information about the users, including their IP addresses. These addresses are used by computers on the network to send the requested pages to users. In order to place orders online users must provide certain information about themselves.

Use of Collected Information:
premierblinds.com will not reveal any personal information that users provide to us to any third party (parties outside of the transaction process) without their permission.
premierblinds.com uses IP addresses to help diagnose problems with our server and to administer our web site. We also use it to verify against online fraud.
Using e-mail addresses provided at the online order entry, premierblinds.com periodically sends out promotional e-mail to our users announcing special product offerings.

Any personal information that you share with us is kept confidential. We will not sell or rent your private information. Any information that we collect is towards processing and fulfilling your order(s).

17.  What if I don't see the product I wanted?  
We update our Website constantly. If there is a particular product you want but can't find it on our site then please call or email us at info@premierblinds.com or by phone at 1-800-4-blinds (1-800- 425-4637)

18.  How can I find out what the product terms mean?
Simply move your cursor over a red highlighted link on the "Buy" page and a yellow window will open with a description. You can also click into the glossary link located on the bottom of each web page and you will find a list of terms and its meanings. If you are uncertain about a product term, please feel free to contact our helpful customer service.
 
19.  Who is responsible for proper measurements?
It is very important that you take the time to measure ALL of your windows accurately. Since all of our products are custom made and not returnable except for warranty repair, it is your responsibility to provide us with accurate sizes.

You can find specific measuring instructions on the "How to Measure" link located on the top of each web page. When you follow our instructions we guarantee your blinds will fit perfectly.

We understand that mistakes happen. If we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering please contact us. Depending on the type of error, you may return the product to the factory for alteration or we will have it remade both at a discount. You are responsible for all shipping charges.

20. Will I be able to install these blinds myself?  
Yes! All of the products we sell are easy to install. Your blinds come with installation instructions and hardware. With a few simple hand tools you should easily be able to install all of the products we carry.

21.  Do you supply all the necessary hardware?  
All of the necessary hardware including installation brackets is included with your blinds.

22.  Do you supply install screws and fasteners?
Yes all the necessary basic screws and fasteners are included. However, there are many different types of mounting surfaces into which your products could be attached, such as concrete, wood, drywall, plaster, steel, etc. It's not feasible for manufacturers to include screws/fasteners that will work for all applications, but the ones included should work fine.

23.  Are the installation instructions included?  
All of our products come with the installation instructions in the box. If you can't find the instructions in the box, please call our customer service department at or by phone at 1800-4-blinds (1800- 425-4637) , or email us at info@premierblinds.com  

24.  What type of product warranty do you have?  
Most of our products offer Limited Lifetime Warranties. For further information contact our customer service.

25.  How do I check order status?
Call or email our customer service. 

26.  What if one of my blinds or shades is broken?
Contact our customer service. One of our experienced associates will help you. 
 
27.  Do you take orders over the telephone or via fax?
Yes, we do take orders over the telephone or via fax. However it is your responsibility to ensure that your order is entered accurately. Please check your email for your order confirmation and invoice. If you have not received it in your email, call customer service immediately. Your email confirmation is your receipt. Please keep it for future references.

28.  Will I receive a receipt?
When you place an order on our website, you should receive a confirmation email. This is your receipt. Please make sure that you enter your email address accurately when placing an order on our website. If you mistype your email address, you will not get a copy of your invoice. Please contact customer service if you do not receive an invoice in your email immediately.